¹Tu Shuixiang, ²Ooi Boon Keat, ³Albattat, Ahmad

¹Graduate School of Management, Management and Science University, Malaysia & Guangxi Vocational and Technical College, China
²School of Education and Social Sciences, Management a nd Science University, Malaysia
³Graduate School of Management , Management and Science University, Malaysia

DOI : https://doi.org/10.47191/ijsshr/v7-i09-22

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ABSTRACT

Employee well being is very important to encourage positive performance, which in turn will encourage employee behavior. Employee well being is a challenge facing the hotel industry today and the main thing to consider for the hotel industry for b usiness sustainability. As an important industry of service industry, hotel industry has increasingly become an important part of the present stage and the well being of its employees is crucial to the long-term stability and development of the organization Well being research in the service industries, including hospitality, has been growing. Specific studies on well being in the hotel industry in China may contribut e to this trend The well-being of hotel employees in China has been a growing concern in recent years. As the tourism industry continues to boom in the country, hotel employees are facing increasing demands and pressures in their daily work. From this poi nt of view, through sorting out the existing relevant literature and research results, this study seeks insights into organizational factors such as organizational culture, corporate social responsibility, work life balance, high performance work systems t hat may influence employee well being in hotel industry. This research may contribute to the management and organizational studies, provides an opportunity to validate existing organizational behavior and management theories in the context of the hotel ind ustry. The paper may offer insights that can be generalized to other service oriented industries, providing a broader theoretical understanding applicable beyond the hotel sector. This research may enhance employees' work productivity and efficiency, serv ice quality , customer satisfac tion, employee retention rate, reputation and brand value, also may demonstrate corporate social responsibility.

KEYWORDS:

Organizational Culture, Corporate Social Responsibility, Work life Balance, High Performance Work Systems, Employee Well being

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Volume 07 Issue 09 september 2024