VOlUME 05 ISSUE 11 NOVEMBER 2022
1Dr. (Mrs) A.E. Bestman,2Ibeawuchi-John, Blessing
1,2Department of Office and Information Management, Faculty of Management Sciences, Rivers State University, Nkpolu-Oroworukwo, Port Harcourt, Nigeria.
DOI : https://doi.org/10.47191/ijsshr/v5-i11-17Google Scholar Download Pdf
ABSTRACT
The purpose of this study was to examine the relationship between knowledge development and service efficiency in the healthcare sector in Rivers State, Nigeria. The study adopted the explanatory and quantitative method through the adoption of cross-sectional survey design. And conducted in some healthcare facilities in Port Harcourt, Rivers State, Nigeria. A sample size of One hundred and fifty-two (152) staff was derived from a population of two hundred and forty-eight staff of the healthcare facilities for the study using Krejcie and Morgan determination table as sampling technique. Data collection was gathered through structured closed ended questionnaire and analysed using the Pearson Product Moment Correlation Coefficient Statistics and presented with the aid of SPSS version 20.0 for interpretations. The results of analysed data showed that knowledge development significantly correlated positively with the measures of service efficiency in healthcare sector in Rivers State, Nigeria. Relying on the empirical findings, the study concluded that knowledge development has positive significant relationship with service efficiency. The study therefore recommends that knowledge enhancement of employee should be done periodically through training as it enhances employee quality service delivery and innovation.
KEYWORDS:Knowledge Development, Service Efficiency, Quality Service Delivery, Innovation
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