VOlUME 05 ISSUE 09 SEPTEMBER 2022
Cherouk Amr Yassin
College of Management and Technology, Arab Academy for Science Technology and Maritime Transport, Smart Village Campus
DOI : https://doi.org/10.47191/ijsshr/v5-i9-17Google Scholar Download Pdf
ABSTRACT
This study aims to create a conceptual model that identifies the characteristics that drive prospects away from cold calling and vice versa. As a result, the researcher begins by studying prior theories and models of sales management to discover the appropriate variables for this model. A model has been created and tested, providing a framework for understanding how to enhance the results of the sales cold calls on purchasing intention. In addition, the study concludes with recommendations and implications for marketing scholars and practitioners.
KEYWORDS:Cold calling, Consumer Behaviour, Personal Selling, Prospects, Sales, Salespeople.
REFERENCES
1) Al Ali, H. (2022). Cracking the Sales Code: The Secret Formula to Unlock Your Sales Potential in Business Sales. Austin
Macauley Publishers.
2) Bach, S. B., & Kim, S. (2012). Online consumer complaint behaviours: The dynamics of service failures, consumers'
word of mouth, and organization-consumer relationships. International Journal of Strategic Communication, 6(1), 59-76.
3) Beck, Jan, and Wolfgang Forstmeier (2007), "Superstition and Belief as Inevitable ByProducts of an Adaptive Learning
Strategy," Human Nature, 18(1), 35-46.
4) Biemans, W. G., Brenčič, M. M., & Malshe, A. (2010). Marketing–sales interface configurations in B2B firms. Industrial
Marketing Management, 39(2), 183-194.
5) Brown, S. P., Cron, W. L., & Slocum Jr, J. W. (1998). Effects of trait competitiveness and perceived Intra organizational
competition on salesperson goal setting and performance. Journal of Marketing, 62(4), 88-98.
6) Choffray, J. M., & Lilien, G. L. (1980). Industrial market segmentation by the structure of the purchasing process. Industrial
Marketing Management, 9(4), 331-342.
7) Clopton, S. W., Stoddard, J. E., & Clay, J. W. (2001). Salesperson characteristics affecting consumer complaint responses.
Journal of Consumer Behaviour: An International Research Review, 1(2), 124-139.
8) Cuevas, J. M. (2018). The transformation of professional selling: Implications for leading the modern sales organization.
Industrial Marketing Management, 69, 198-208.
9) Czinkota, M. R., Kotabe, M., Vrontis, D., & Shams, S. M. (2021). Designing effective promotion and advertising strategies.
In Marketing Management (pp. 553-606). Springer, Cham.
10) DeVellis, R. F., & Thorpe, C. T. (2021). Scale development: Theory and applications. Sage publications.
11) Dobrescu, A. I., & Radu, A. C. (2014). A model of consumers’ satisfaction regarding the operating companies in the direct
sales market in Romania. Procedia Economics and Finance, 10, 10-15.
12) Franke, George, and Jeong-Eun Park (2006), "Salesperson Adaptive Selling Behavior and Customer Orientation: A Meta-
Analysis," Journal of Marketing Research, 43(4), 693-702. 3.
13) Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error:
Algebra and statistics.
14) Järvinen, J., & Taiminen, H. (2016). Harnessing marketing automation for B2B content marketing. Industrial marketing
management, 54, 164-175.
15) Jordan, J., & Kelly, R. (2015). Companies with a formal sales process generate more revenue. Harvard Bussines Revenue
16) Hair, J.R., Anderson, R.E., Tatham, R.L. and Black, W.C. (1995). Multivariate Data Analysis with Readings (4th edn).
Englewood Cliffs, NJ: Prentice Hall
17) Habel, J., Kassemeier, R., Alavi, S., Haaf, P., Schmitz, C., & Wieseke, J. (2020). When do customers perceive customer
centricity? The role of a firm’s and salespeople’s customer orientation. Journal of Personal Selling & Sales Management,
40(1), 25-42.
18) Ho, G. K. F., Treepongkaruna, S., Wee, M., & Padungsaksawasdi, C. (2022). The effect of short selling on volatility and
jumps. Australian Journal of Management, 47(1), 34-52.
19) Homburg, C., & Jensen, O. (2007). The thought worlds of marketing and sales: which differences make a difference?
Journal of Marketing, 71(3), 124-142.
20) Homburg, C., Müller, M., & Klarmann, M. (2011). When does salespeople’s customer orientation lead to customer loyalty?
The differential effects of relational and functional customer orientation. Journal of the Academy of marketing science,
39(6), 795-812.
21) Hoyle, J. A., Dingus, R., & Wilson, J. H. (2020). An exploration of sales forecasting: sales manager and salesperson
perspectives. Journal of Marketing Analytics, 8(3), 127-136.
22) Itani, O. S., & Inyang, A. E. (2015). The effects of empathy and listening of salespeople on relationship quality in the retail
banking industry: The moderating role of felt stress. International Journal of Bank Marketing.
23) Itani, O. S., Goad, E. A., & Jaramillo, F. (2019). Building customer relationships while achieving sales performance results:
Is listening to the holy grail of sales? Journal of Business Research, 102, 120-130.
24) Gitomer, J. (2003). The Sales Bible. John Wiley & Sons.
25) Keller, K. L., & Kotler, P. (2006). Marketing management. Data status, Belgrade, 36.
26) Kotler, P., Rackham, N., & Krishnaswamy, S. (2006). Ending the war between sales and marketing. Harvard business
review, 84(7/8), 68.
27) Lee, Y. H., & Lim, E. A. C. (2010). When a good cheer goes unrequited: How emotional receptivity affects the evaluation
of expressed emotion. Journal of Marketing Research, 47(6), 1151-1161.
28) Levitt Jr, A. (1998). The numbers game. The CPA Journal, 68(12), 14.
29) Locander, D. A., Locander, J. A., & Weinberg, F. J. (2020). How salesperson traits and intuitive judgments influence
adaptive selling: A sensemaking perspective. Journal of Business Research, 118, 452-462.
30) Marshall, G. W., Moncrief, W. C., Rudd, J. M., & Lee, N. (2012). Revolution in sales: The impact of social media and
related technology on the selling environment. Journal of Personal Selling & Sales Management, 32(3), 349-363.
31) Matthyssens, P. , and Johnston, W. J. (2006), Marketing and sales: optimization of a neglected relationship’, Journal of
Business & Industrial Marketing, Vol. 21, No. 6, pp. 338–345.
32) McDonald, M., & Dunbar, I. (2004). Determining the attractiveness of market segments. Market segmentation, how
to do it, how to profit from it, 490.
33) Murphy, P. E. (1995). Corporate ethics statements: Current status and prospects. Journal of business ethics, 14(9), 727-
740.
34) Ness, M. R., Ness, M., Brennan, M., Oughton, E., Ritson, C., & Ruto, E. (2010). Modelling consumer behavioural
intentions towards food with implications for marketing quality lowinput and organic food. Food Quality and Preference,
21(1), 100-111.
35) Oliver, R. L. (1977). Effect of expectation and disconfirmation on postexposure product evaluations: An alternative
interpretation. Journal of applied psychology, 62(4), 480.
36) Oliva, R. A. (2006), “Three key Linkage: improving the connections between marketing and sales”, Journal of Business
and Industrial Marketing, Vol. 21, No. 6, pp. 395–398.
37) Pettijohn, C. E., Pettijohn, L. S., & Taylor, A. J. (2007). Does a salesperson's perception of the importance of sales skills
improve sales performance, customer orientation, job satisfaction, and organizational commitment, and reduce turnover?
Journal of Personal Selling & Sales Management, 27(1), 75-88.
38) Petrescu, M., O’Leary, K., Goldring, D., & Mrad, S. B. (2018). Incentivized reviews: Promising the moon for a few stars.
Journal of Retailing and Consumer Services, 41, 288-295.
39) Petrescu, M. (2019). The effect of socialization and maven characteristics on viral advertising. Timisoara Journal of
Economics and Business, 11(1), 1-20.
40) Raj, A.S., Shagirbash. A, S. and Madhan, K. (2021), "A model for lead conversions through cold calling in startup B2B
services firms in Indis: a sense-making derivation", South Asian Journal of Business Studies, Vol. ahead-of-print No.
Ahead-ofprint. https://doi.org/10.1108/SAJBS-04-2020-0128
41) Rippé, C. B., Weisfeld-Spolter, S., Yurova, Y., Hale, D., & Sussan, F. (2016). Guiding when the consumer is in control:
the moderating effect of adaptive selling on the purchase intention of the multichannel consumer. Journal of Consumer
Marketing, 33(6), 469-478.
42) Robinson, Leroy, Greg W. Marshall, William C. Moncrief, and Felicia G. Lassk (2002), "Toward a Shortened Measure of
Adaptive Selling," Journal of Personal Selling and Sales Management, 22(2), 111-118. 6.
43) Roman, Sergio, and Dawn Iacobucci (2010), "Antecedents and Consequences of Adaptive Selling Confidence and
Behavior: A Dyadic Analysis of Salespeople and Their Customers," Journal of the Academy of Marketing Science, 38(3),
363-382. 4.
44) Romaniuk, J. (2007). Word of mouth and the viewing of television programs. Journal of Advertising Research, 47(4), 462-
471.
45) Savills. (2019). Savills reveals that three-quarters of retail landlords are considering repurposing projects—Savills News:
Re: ImaginingRetail.
46) Sheth, J. N. (1973). A model of industrial buyer behaviour. Journal of Marketing, 37(4), 5056.
47) Spiro, Rosann, and Barton A. Weitz (1990), "Adaptive Selling: Conceptualization, Measurement, and Nomological
Validity," Journal of Marketing Research, 27(1), 61-69. 5.
48) Tuk, M. A., Verlegh, P. W., Smidts, A., & Wigboldus, D. H. (2009). Sales and sincerity: The role of relational framing in
word-of-mouth marketing. Journal of Consumer Psychology, 19(1), 38-47.
49) Vaja, J. R., & Kumavat, P. P. (2012). a cold calling-the strategic way of selling to unknown potential prospects. Allana Inst
of Management Sciences, Pune, 2, 46-50.
50) Verbeke, Willem, Frank Belschak, and Richard P. Bagozzi (2004), "The Adaptive Consequences "of Pride in Personal
Selling," Journal of the Academy of Marketing Science, 32(4), 386-402. 7.
51) Webster Jr, F. E., & Wind, Y. (1972). A general model for understanding organizational buying behaviour. Journal of
Marketing, 36(2), 12-19.
52) Weitz, Barton A., Harish Soujan, and Mita Sujan (1986), "Knowledge, Motivation, and Adaptive Behavior: A Framework
for Improving Selling Effectiveness," Journal of Marketing, 50(4), 174-191. 2.
53) Wuebben, J. (2011). Content is currency: Developing powerful content for web and mobile. Hachette UK