¹Yeti Kuswati,²Dody Kusmayadi,³Tati Hartati

^1,2,3Lecturer, Public Administration Study Program, Faculty of Social and Political Science, Majalengka University, West Java, Indonesia

DOI : https://doi.org/10.47191/ijsshr/v6-i2-37

Google Scholar Download Pdf
ABSTRACT

Poor public services in Indonesia are not new. Many facts on the ground show the low level of public service delivery, such as the number of discrimination services, the absence of certainty of the cost and time of service, and the low level of public satisfaction with public services. Optimizing public services carried out by the government bureaucracy is not easy, and considering the renewal of various aspects entrenched in the circle of government bureaucracy in Indonesia. Among some of these aspects is the culture of bureaucracy that is not conducive that has long colored the mindset of bureaucrats since the colonial era. The procedures and ethics of service developed in the bureaucracy in Indonesia are very far from the values and practices that value the nation's citizens as sovereign citizens.

KEYWORDS:

Bureaucracy, Public Service

REFERENCES

1) Aris, M., Agustang, A., & Idkhan, A. M. (2021). Efektifitas Pelayanan Aparatur Sipil Dalam Meningkatkan Pelayanan Publik. Journal Governance and Politics (JGP), 1(2), 127-133.

2) Butt, S. (2019). Provincial Asymmetry in Indonesia: What Is so ‘Special’ About It? A Country Study of Constitutional Asymmetry in Indonesia. In Constitutional Asymmetry in Multinational Federalism (pp. 227–254). Springer International Publishing. https://doi.org/10.1007/978-3-030-11701-6_9

3) Cordella, A., & Tempini, N. (2015). E-government and organizational change: Reappraising the role of ICT and bureaucracy in public service delivery. Government information quarterly, 32(3), 279-286.

4) Effendi Sofian. (1993). Strategi Administrasi dan Pemerataan Akses pada Pelayanan Publik Indonesia. Laporan Hasil Penelitian. Fisipol UGM. Yogyakarta.

5) Fatimah, S., Kosim, K., & Hidayat, A. (2022). Cooperation of Farmers and Middlemen: Epistemological Studies’ Perspective of Antonio Gramsci's Theory of Hegemony. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 5(3), 23185-23195.

6) Fatmasari, D., Harjadi, D., & Hidayat, A. (2022). Analysis of Economic Improvement to Reduce Poverty in 2016-2020. Khazanah Sosial, 4(4), 757–764. https://doi.org/10.15575/ks.v4i4.23445

7) Greiling, D. (2006). Performance measurement: a remedy for increasing the efficiency of public services?. International Journal of Productivity and Performance Management, 55(6), 448-465.

8) Hasjimzum, Y. (2014). Model demokrasi dalam peningkatan kualitas pelayanan publik (Studi otonomi daerah dalam peningkatan kesejahteraan masyarakat pasca reformasi). Jurnal dinamika hukum, 14(3), 445-457.

9) Herlinawati, H., Sadli, M., Indragiri, S., & Dewi, S. R. I. (2022). Health Promotion Strategy with MHP (Mask-wearing, Hand-washing and Physical Distancing). International Journal of Nursing Information, 1(1), 18–23. https://doi.org/10.58418/ijni.v1i1.12

10) Islamy M. Irfan. (1999). Reformasi Pelayanan Publik. Makalah Pelatihan Strategi Pembangunan Sumber Manusia Aparatus Pemerintah Thoha Miftah dan Agus Dharma (editor). 1999. Menyoal Birokrasi Publik. Jakarta : Balai Pustaka

11) Isra, S., de Villiers, B., & Arifin, Z. (2019). Asymmetry in a decentralized, Unitary State: Lessons from the special regions of Indonesia. JEMIE, 18, 43.

12) Kustinah, E., Kambali, K., & Lama’atushabakh, M. (2022). Humanistic Counseling and Student Learning Motivation. International Journal of Educational Qualitative Quantitative Research, 1(2), 31–39. https://doi.org/10.58418/ijeqqr.v1i2.19

13) Kuswati, Y., Hartati, T., & Kusmayadi, D. (2022). Implementation of E-Government-Based Policies in Improving Public Service Satisfaction in the Majalengka Regency Local Government. International Journal of Social Science and Business, 6(3).

14) Kuswati, Y., Kusmayadi, D., & Hartati, T. (2023). Peningkatan Kapasitas Pengetahuan Aparatur Desa Dalam Menentukan Prioritas Pembangunan dan Potensi Desa. BERNAS: Jurnal Pengabdian Kepada Masyarakat, 4(1), 285-290.

15) Madakir, M., Firdaus, S., Hajam, H., & Hidayat, A. (2022). Multicultural Islamic Education of Nurcholis Madjid Perspective: A Literature Review. International Journal of Multicultural and Multireligious Understanding, 9(5), 191– 201

16) Miranda, R., & Lerner, A. (1995). Bureaucracy, organizational redundancy, and the privatization of public services. Public Administration Review, 193-200.

17) Nasir, A., Busthomi, A. O., & Rismaya, E. (2022). Shariah Tourism Based on Local Wisdom: Religious, Income, Motivation, Demand and Value of Willingness to Pay (WTP). International Journal Of Social Science And Human Research, 5(08), 3811-3816.

18) NASIR, A., WARIDIN, W., ISKANDAR, D. D., SUSILOWATI, I., & HIDAYAT, A. (2022). Shariah-Based Hospitality, Competitive Advantage and Tourists’ Revisiting Interest on Indonesia Tourism. Journal of Environmental Management and Tourism, 13(8), 2134-2143.

19) Nurcahyati, S., Rahmayani, S. T., Amaliah, L., Jayanti, K. D., & Handayani, S. (2022). Analysis of Personal Protective Equipment in The Pandemic Period of Covid-19 on Medical Recording and Health Information Officers. International Journal of Nursing Information, 1(1), 32–36. https://doi.org/10.58418/ijni.v1i1.16

20) Nurfikri, A., & Roselina, E. (2022). Evaluation of Referral Ratios in Facing Universal Health Coverage in Primary Healthcare Centers. International Journal of Nursing Information, 1(2), 1–6. https://doi.org/10.58418/ijni.v1i2.26

21) Nurhaeni, H., Supriatin, S., & Rosmiatin, M. (2022). Educational Effects of Stop Smoking in Adolescents in the Covid-19 Pandemic. International Journal of Nursing Information, 1(2), 13–19. https://doi.org/10.58418/ijni.v1i2.28

22) Nurmandi, A., Lutfi, M., & Qodir, Z. (2021). Kualitas Pelayanan Publik Melalui Pendekatan Model Demokrasi pada Era Otonomi Daerah. Journal of Government Insight, 1(1), 49-61.

23) Prabowo, P. A., Supriyono, B., Noor, I., & Muluk, M. K. (2021). Special autonomy policy evaluation to improve community welfare in Papua province Indonesia. International Journal of Excellence in Government, 2(1), 24–40. https://doi.org/10.1108/IJEG-06-2019-0011

24) Pratomo, H. W. (2020). The Effect of Organizational Culture and School Climate on the Quality of Education Services and Their Implications on the Quality of the Graduates [J]. Budapest International Research and Critics in Linguistics and Education, 1, 54-60.

25) Pratomo, H. W., & Kuswati, Y. (2022). The Effect of Teacher Motivation on Student Achievement in Islamic Senior High School. International Journal of Educational Qualitative Quantitative Research, 1(2), 16–22. https://doi.org/10.58418/ijeqqr.v1i2.17

26) Ratnaningsih, L., & Gumiandari, S. (2022). The Impact of TED Youtube Channel to Improve Listening in English Learning Students of TBI IAIN Cirebon. International Journal of Educational Qualitative Quantitative Research, 1(1), 8– 15. https://doi.org/10.58418/ijeqqr.v1i1.2

27) Risnawan, W. (2017). Fungsi Birokrasi dalam Efektivitas Pelayanan Publik. Dinamika: Jurnal Ilmiah Ilmu Administrasi Negara, 4(1), 511-518.

28) Rizkiawan, A. N., Gumiandari, S., & Hidayat, A. (2022). Improving the Quality of Millennial Students’ Mathematics Learning Through Quipper Video. JUMLAHKU: Jurnal Matematika Ilmiah STKIP Muhammadiyah Kuningan, 8(1), 1– 14.

29) Sawir, M. (2020). Birokrasi Pelayanan Publik Konsep, Teori, Dan Aplikasi. Deepublish.Siagian Sondang P. 1994. Teori Pengembangan Organisasi. Jakarta : Bumi Aksara.

30) Siagian Sondang P. (1994). Patologierokrasi : Analisis, Identifikasi Dan Terapinya. Jakarta : Ghalia Indonesia.

31) Syani Abdul. (2008). Rekomendasi Kritis Terhadap Realitas Pencitraan Birokrasi Ideal. Program Magister Ilmu Pemerintahan Fakultas Ilmu Sosial dan Ilmu Politik Universitas Lampung.

32) Yusriadi, Y., & Farida, U. (2019). Bureaucracy Performance in Public Services in Indonesia. Jurnal Administrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran, 6(1), 17-24.

VOlUME 06 ISSUE 02 FEBRUARY 2023