August 2024

Volume 07 Issue 08 August 2024
Voices from within: Employee Perspectives in the Leading Insurance Company in Cagayan de Oro City
1Dr. Jolou Vincent M. Jala, 2Joshua T. Gaid
1Research Coordinator, City College of El Salvador, Poblacion City, El Salvador City
Alumnus, Capitol University
2Faculty, University of Science and Technology of Southern Philippines-Claveria Campus, Poblacion, Claveria, Misamis Oriental
DOI : https://doi.org/10.47191/ijsshr/v7-i08-12

Google Scholar Download Pdf
ABSTRACT

Since human people are an organization's most treasured asset, it is pivotal to learn how they can contribute to the organization efficiently, effectively and productively. This has been a tremendous challenge on the HR manager to evaluate actions and procedures that will progress the organization's efficacy. The aim of this qualitative study is to offer a wide-ranging notion of how human resource managers can enhance procedures to advance organizational performance in the leading insurance firm in Cagayan de Oro City. The study used a qualitative research design, concentrated on the transcendental phenomenological design of Husserl. Transcendental phenomenology (TPh), is a philosophical method to qualitative research design that pursues to comprehend human experience, it was established with noteworthy input from Husserl (Moustakas, 1994). Transcendental phenomenology is grounded on the principle that all previous assumptions (epoche) must be set away in order to see incidences through clear manifestations. By having this, it permits the factual implication of the phenomena to appear naturally alongside and within their exceptionality (Moustakas, 1994). Fifteen (15) individual participants from the insurance industry were involved in the study. In addition, semi-structured interview was created and conducted for triangulation purposes. After collecting relevant data from participant answers, a Thematic Approach was utilized to commence data analysis using Husserl's Phenomenological research design. The results showed that the factors influence the adoption of Strategic Human Resource Management Practices were competitive pressure, leadership and management and financial capability of the organization. Moreover, the participants indicated that the type of commitment that they have in their organization were continuance commitment, affective commitment and normative commitment. Furthermore, the participants gave answer on the influence of effective Strategic Human Resource Management practices in their organization which were employee involvement, employee retention and better organizational performance.

KEYWORDS:

Competitive Pressure, Leadership and Management, Financial Capability of the Organization, Continuance Commitment, Affective Commitment, Normative Commitment, Employee Involvement, Employee Retention, Better Organizational Performance

REFERENCES
1) Aburub, Bassam. (2020). Employee Retention & Engagement Solution. Open Journal of Business and Management. 08. 2805-2837. 10.4236/ojbm.2020.86173.

2) Alase, A. (2017). The Interpretative Phenomenological Analysis (IPA): a Guide to a Good Qualitative Research Approach.International Journal of Education and Literacy Studies, 5(2), 9–19 https://doi.org/10.7575/aiac.ijels.v.5n.2p.9

3) Alok Kumar Singh1 , Sarvesh Singh2 , Anuj Kumar Singh3 (2015). COMPETITIVE PRESSURE AND CUSTOMER SATISFACTION: BOON OR BANE. International Journal of Science Technology and Management. Volume No.4, Special Issue No. 01

4) Aziz, Hassan & Othman, Baban & Gardi, Bayar & Ahmed, Shahla & Sabir, Bawan & Burhan Ismael, Nechirwan & A.hamza, Pshdar & Sorguli, Sarhang & Ali, Bayad & Anwar, Kofand. (2021). Employee Commitment: The Relationship between Employee Commitment and Job Satisfaction. Journal of Humanities and Education Development. 3. 10.22161/jhed.3.3.6.

5) Bhandari, P. (2022, January 3). A beginner’s guide to triangulation in research. Scribbr; Scribbr. a. https://www.scribbr.com/methodology/triangulation/

6) Bhaker, Suresh Kumar & Sharma, Tanu. (2024). Effects of Employee Participation on Employee Motivation. Volume 11. 37-50.

7) Chaudhary, Vaishali. (2024). A Review of Employee Retention as a Strategy for Organizational Success. 10.55041/IJSREM26687.

8) Coura, Karla & Demo, Gisela & Scussel, Fernanada. (2022). Leadership and Human Resources Management Practices: The mediating role of organizational virtues. Psicologia: Teoria e Pesquisa. 38. 10.1590/0102.3772e38519.en.

9) Denduluri, Dr & Jeyalakshmi, R. & Undabatla, Rambabu & Professor, Associateprofessor & Professor, Asst. (2023). POSITIVE INFLUENCE OF COMPETITIVE PRESSURE ON CUSTOMER SATISFACTION.

10) Đorđević, Biljana & Ivanović-Đukić, Maja & Lepojevic, Vinko & Milanović, Sandra. (2020). The impact of employees' commitment on organizational performances. Strategic Management. 25. 28-37. 10.5937/StraMan2003028D.

11) Hadi, Nizarwan and Tentama, Fatwa (2020). Affective Commitment, Continuance Commitment and Normative Commitment in Reflecting Organizational Commitment

12) Jala, J. V. M. (2024). Experts Insight as a Qualitative Evidence on the Leading Insurance Company in Cagayan de Oro City. International Journal of Open-access, Interdisciplinary and New Educational Discoveries of ETCOR Educational Research Center (iJOINED ETCOR), 3(3), 394-406. https://etcor.org/storage/iJOINED/Vol.%20III(3),%20394-406.pdf

13) Jala, J. V, M. (2024). The Influence of Employee Commitment on Organizational Performance in the leading Insurance Companies in Cagayan de Oro City. International Journal of Research Publications. Volume: 150, Issue: 1. DOI 10.47119/IJRP1001501620246688. https://www.ijrp.org/paper-detail/6666Brown, L. D., Hua, H., and Gao, C. 2003. A widget framework for augmented interaction in SCAPE.

14) Jala Jolou Vincent and Bation Neilson. (2023). THE INTERPLAY OF STRATEGIC HUMAN RESOURCE MANAGEMENT PRACTICES AND ORGANIZATIONAL PERFORMANCE: A STUDY IN THE INSURANCE INDUSTRY. International Journal of Innovation Scientific Research and Review. Vol. 05, Issue, 12, pp.5615-5619. https://www.journalijisr.com/issue/interplay-strategic-human-resource-management-practices-and-organizational-performance-study?fbclid=IwZXh0bgNhZW0CMTAAAR0WvOEEsY4h78gFacLIGEyythU64EuH69CATNcj6fagKeV ghfUJUNSvbPQ_aem_MFHlYLz8svGPTf977148cQ

15) Jala, Jolou Vincent & Bation, Neilson. (2023). Understanding the Dynamics of Employee Commitment in the Relationship with Strategic Human Resource Management Practices. International Journal of Social Science and Human Research. 6. 10.47191/ijsshr/v6-i12-50.

16) Kamal, Suman & Mahat, Dipak & Kandel, Deepak Raj. (2023). Strategic Human Resources Management: Study the Alignment of HR Practices with Overall Business Strategy and Its Impact on Organizational Performance. 5. 10.36948/ijfmr.2023.v05i05.6168.

17) Khan, Ali & Bashir, Furrukh & Nasim, Ismat & Ahmad, Rashid. (2021). Understanding Affective, Normative & Continuance Commitment through the Lens of Training & Development. Journal of Management. 3. 105-113. 10.52131/jom.2021.0302.0030.

18) Maguire, M., & Delahunt, B. (2017). Doing a thematic analysis: A practical, step-by-step guide for learning and teaching scholars. All Ireland Journal of Higher Education, 9(3). a. https://ojs.aishe.org/index.php/aishe-j/article/view/335

19) Mohsin, Hussein & Ahmed, Sahbaa & Streimikiene, Dalia. (2020). Evaluating the Financial Performance by Considering the Effect of External Factors on Organization Cash Flow. Contemporary Economics. 14. 406-414. 10.5709/ce.1897-9254.413.

20) Moustakas, C. E. (1994). Phenomenological research methods. Sage Publications, Inc.

21) Neubauer, B. E., Witkop, C. T., & Varpio, L. (2019). How phenomenology can help us learn from the experiences of others. Perspectives on medical education, 8, 90-97.

22) Nwabueze-Kelvin, Edith & Aruoren, Emmanuel. (2023). Building employee commitment through organizational climate in the manufacturing industry. Journal of Global Economics and Business. 4. 10.58934/jgeb.v4i15.208.

23) Okolie, Ugo & Omole, Osahon & Yakubu, Abdulfatai. (2021). Leadership and Effective Human Resource Management in Organization. RUDN Journal of Public Administration. 8. 277-296. 10.22363/2312-8313-2021-8-3-277-296.

24) Riwu, L ,.Pellokila I., Malelak M.L. (2022). The Influence of Affective Commitment, Continuous Commitment and Normative Commitment to Employee Performance at Sotis Hotel Kupang during the COVID-19 Pandemic.

25) Sanchez, R., & Sarmiento, P. J. (2020). Learning together hand-in-hand: An assessment of students’ immersion program in a schools division. International Journal of Research Studies in Education, 9(1), 85-97.

26) Shawe, Robb. (2023). Budget and Organization Management. Open Journal of Business and Management. a. 11. 910-919. 10.4236/ojbm.2023.113049.

27) Stansen, C., & Chambers, T. P. (2017). An interpretative phenomenological analysis of the player development manager role in Australian professional sports. Qualitative Research in Sport, Exercise and Health, 11(2), 152–167. https://doi.org/10.1080/2159676x.2017.1397540

28) Soewarno, Noorlailie & Tjahjadi, Bambang & PERMATANADIA, Devitania. (2020). Competitive Pressure and Business Performance in East Java Batik Industry. The Journal of Asian Finance, Economics and Business. 7. 329-336. 10.13106/jafeb.2020.vol7.no12.329.

29) Soorya R. 2022. A Study on Employee Involvement towards Organization Effectiveness. International Journal of Advances in Engineering and Management (IJAEM). Volume 4, Issue 6 June 2022, pp: 2221-2227 www.ijaem.net ISSN: 2395-5252.

30) Tripathy, Laxman. (2023). A Study on Implications of Employees Participation in Organizational Decision-Making Process. 2023.

31) Yuleva-Chuchulayna, Radostina. (2019). COMPETITIVE ADVANTAGES AND COMPETITIVE STRATEGIES OF SMALL AND MEDIUM-SIZED ENTERPRISES. 16. 71-81.
Volume 07 Issue 08 August 2024

Indexed In

Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar