Assessment of User Satisfaction Following the Transformations Resulting From Encroachment on Social Amenities in Buruburu Estate, Nairobi CityCounty, Kenya
1Gladys Muthoni Njoroge
The Technical University of Kenya, NAIROBI P. O. BOX 52428 - 00200 NAIROBI
DOI : https://doi.org/10.47191/ijsshr/v4-i10-21

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Transformations have led to questionable environmental qualities in housing neighbourhoods. Urban areas in Africa, and Kenya in particular are faced with an increased growth of planned settlements transforming into unplanned housing units. Most researches on housing transformations have concentrated on the dwelling units but little has been done on other aspects such as social amenities. The study therefore draws attention to this neglected aspect of transformation in housing and the reactions of dwellers towards the same. Buru Buru in Nairobi city formed the location of the empirical study. The study assessed user satisfaction following transformations of social amenities in Buruburu Estate, Nairobi City County. Data was collected using interview schedules from respondents drawn from residents and architects responsible for the transformation. Qualitative and quantitative data that used various techniques including structured interviews, digital photography and analyses of archival drawings and satellite maps were analysed using both qualitative and quantitative techniques. The findings showed that the user were very unsatisfied with the different social amenities in the estate. The conclusion was that social amenities should be developed at the beginning of the scheme. The study recommends inclusion of a possible model and clarification on the roles that professionals, developers and authorities need to play in any housing development in order to mitigate the phenomenon.


Transformation, Encroachment, Social Amenities, User Satisfaction


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