DECEMBER 2021

VOlUME 04 ISSUE 12 DECEMBER 2021
Effect of Information and Communication Technology (ICT) on Corporate Performance: A Study of Selected Quoted Banks
1Akujor Jane Chinyere, 2Eyisi Adanma Sabina, 3Ijeoma Chimaobi
1Department of Financial Management Technology, Federal University Of Technology Owerri, Imo State, Nigeria.
2Department of Accounting, Michael Okpara University Of Agriculture Umudike, Abia State Nigeria.
3Department f Banking And Finance, Michael Okpara University Of Agriculture Umudike, Abia State, Nigeria.
DOI : https://doi.org/10.47191/ijsshr/v4-i12-58

Google Scholar Download Pdf
ABSTRACT

The study investigates the effect of Information and Communication Technology (ICT) on corporate performance using Zenith Bank Nigeria Plc. and United Bank for Africa Plc. asa study. Data were obtained from annual financial statement published by the bank from 2010 -2016.Corporate performance was proxied by Return on Equity, Return on Asset and Earnings per Share. The ordinary least square regression technique with the aid of the statistical package for social sciences (SPSS) version 21were employed in the analysis. Findings revealed that ICT has a very weak (low) effect on corporate performance measured with return on equity, almost no effect at all on corporate performance measured with return on assets, and positive effect on corporate performance measured with earnings per share. Therefore the study recommends that; there is need for the bank management team to prioritize the ICT need of the bank to avoid unnecessary investment on ICT gadgets in order to reduce the cost associated to ICT operations of the bank. Also, staff training and development are paramount to enable the effective and efficient utilization of the ICT resources. Furthermore, government should rise up to her duty to provide enabling environment for the thriving of businesses.

KEYWORDS:

Information and communication technology, Bank corporate performance, Return on equity, Return on assets and Earnings per share.

REFERENCES

1) AbdulrahmanK. M. A & L. (2015); Effect of Information and Communication Technology Investment on the Profitability of the Jordanian Commercial Banks; European Journal of Business and Management, Vol.7, No.28, 2015

2) Apulu I., Latham A., Moreton R. (2011) Factors affecting the effective utilization and adoption of sophisticated ICT solutions. Case studies of SMEs in Lagos, Nigeria // Journal of Systems and Information Technology. Vol. 13. № 2. P. 98- 100.

3) Attom B. E. (2017); The impact of Information Communication Technology (ICT) on business Growth strategies of Small and Medium-scale Enterprises (SMEs) in the Awutu-Senya East Municipality of Central Region of Ghana; Asian Journal of Business and Management Sciences, Vol. 3 No. 02 [13-28]

4) Ayatse F.A (2012), Impact of information communication technology (ICT) on corporate performance: A case study of cement manufacturing firms in Nigeria.

5) Bazhenova E, Taratukhin Victor Taratukhin, Becker J. (2013) Impact of information and communication technologies on business process management on small and medium enterprises in the emerging countries

6) Bharadwaj A. S. (2000), A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation, MIS Quarterly, vol. 24(1), pp. 169-196.

7) Binuyo A.O &Aregbeshola R A.(2014). The impact of information and communication technology (ICT) on commercial bank performance: evidence from South Africa. Problemsand Perspectives in Management, 12(3); LLC “Consulting Publishing Company “Business Perspectives”

8) Bjork, BC. (1999). Information technology in construction: domain definition and research issues.

9) Bozga L. (2015); Information Technology And The Company Performance In The Sector Of Services; Annals of the „ConstantinBrâncuşi” University of TârguJiu, Economy Series, Special Issue/2015 - Information society and sustainable development.

10) Davis, F. D. (1989), Perceived usefulness, perceived ease of use, and user acceptance of information technology, MIS Quarterly 13 (3): 319–340

11) Esselaar S, Stork C, Ndiwalana A, &Deen-Swarray M (2008) B; ICT Usage and Its Impact on

12) Feeny D. F., Willcocks L. P. (1998), Core IS Capabilities for Exploiting Information Technology, Sloan Management Review, vol. 39(3), pp. 9-21.

13) Hacker, D., & Saxton, G.D. (2007). The strategic use of information technology by nonprofit organization: Increasing capacity and untapped potential. Public Administration Review, 67(3), 474-487.

14) Hobday, M. (2000) The project-based organization: an ideal form for managing complex products and systems? Research Policy, 29 (7-8), 871-893e and Its Impact on Profitability of SMEs in 13 African Countries ESSELAAR,

15) Integrative Model of IT Business Value, MIS Quarterly, vol. 28(2), pp. 283-320.

16) Koellinger P (2006). Impacts on Corporate performance, productivity and employment dynamics e-Business Wotch, European

17) Laudon KC, Laudon P (2007). Management Information System; managing Digital Firm. Prentice Hall/Azimuth Interactive Inc. 10th Edition.

18) Lee, Koo & Nam (2010). Cumulative strategic capability and performance of early movers and followers in the cyber market, International Journal of Information Management, 30, pp. 239-255.

19) Mata F. J., Fuerst W.L., Barney J. B. (1995), Information Technology and Sustained Competitive Advantage: A Resource based Analysis, MIS Quarterly, vol. 19 (4), pp. 487-505.

20) McAfee A. &Brynjolfsson E. (2008). Investing in the IT That Makes a Competitive Difference.

21) McKenney, J.L. (1995). Waves of Change: Business Evolution Through Information Technology, Harvard Business School Press, Cambridge, MA.

22) McNutt, J.G. & Boland, M.B. (1999). Electronic advocacy by non-profit organizations in social welfare policy. Non-profit and Voluntary Sector Quarterly, 28(4), 432-451.

23) Melville, M., Kraemer, K. &Gurbaxani (2004). Information technology and organizational performance: an integrative model of IT business value, MIS Quartely, 28 (2), pp. 283-322.

24) Olajide S. F. (2013), Information and Communication Technology (ICT) and Insurance Companies Profitability in Nigeria; International Journal of Business and Management Invention; Volume 2. PP.84-92

25) Ongori, H. &Migiro, S.O. (2010). Information and Communication technology adoption: a literature review, Journal of Chinese Entrepreneurship, 2 (1), pp. 93-104.

26) Ordanini, A., Rubera, G. (2010). How does the application of an IT service innovation affect firm performance? A theoretical framework and empirical analysis on e-commerce, Information & Management, 47, pp. 60-67.

27) Peansupap, V. & Walker, D. H. T. (2005) Factors affecting ICT diffusion: a case study of three large Australian construction contractors. Engineering Construction and Architectural Management, 12 (1), 21-37

28) Petter, S., Straub, D. and Rai, A. (2007). Specifying formative constructs in information systems research, MIS Quarterly, 31 (4), pp. 623-656.

29) Polasik, M. (2006), Bankowoscelektroniczna, Istota – stan – perspektywy, CeDeWu, Warszawa.

30) Polasik, M. and Wisniewski, T.P. (2008). Empirical analysis of internet banking adoption in Poland, IJBM, 27 (1), pp. 32- 52

31) Polatoglu, V.N. and Ekin, S. (2001). An empirical investigation of Turkish consumers’ acceptance of internet banking services, International Journal of Bank Marketing, 19 (4), pp. 156-165.

32) Porter, M. E., & Millar, V. E. (1985). How information gives you competitive advantage. Harvard Business Review, July August, 63(4), 149-160.

33) Profitability of SMEs in 13 African Countries; The MIT Press 2008; Volume 4, Number 1, Fall 2007, 87–100

34) Rashidirad, M., Syed, J. &Soltani, E. (2012). The strategic alignment between competitive strategy and dynamic capability and its impact on e-business, International Proceedings on Economic Development and Research,pp. 52-54. Accessed on 2014/02/11.

35) Rastrick, K. & Corner, J. (2010). Understanding ICT Based Advantages: A Techno Savvy Case Study, Interdisciplinary Journal of Information, Knowledge, and Management, 2 (17), pp. 305-326

36) Rose, P.S. & Hudgins, S.C. (2006). Bank Management & Financial Services, (6th Ed.) McGraw-Hill, New York.

37) Rouse, M. 2005,ICT-Information and Communication Technology, http // www.Searchciotechtarget.com

38) Russo, M.V. and Fouts, P.A. (1997). A Resource-based Perspective on Corporate Environmental Performance and Profitability, Academy of Management Journal, 40 (3), pp. 534-559.

39) San-Jose, L., Ituralde, T. and Maseda, A. (2009). The influence of information communications technology (ICT) on cash management and financial department performance: An explanatory model, Canadian Journal of Administrative Sciences, 26 (2), pp. 150-169.

40) Schulze, W.S. (1992). The Two Resource-Based Models of the Firm: Definitions and Implications for Research, Academy of Management Best Paper Proceedings, pp. 37-41.

41) Shapiro, J. (1999). Innovation in financial services case study: home banking, MIT IPC Working Paper 99-004, Massachusetts Institute of Technology, Boston, MA, March.

42) Shawkey, B. (1995). Update Products ATMs: The Right Time to Buy? Credit Union Magazine (USA), 61 (2), pp. 29-32.

43) Sinkey, Jr. & Joseph, F. (1992). Commercial Bank Financial Management, In the Financial-Service Industry, (4th Ed.), Macmillan Publishing Company, Ontario.

44) Spanos, Y.E., Prastacos, G. &Poulymenakou, A. (2002). The relationship between information and communication

45) Tagliavini M, Pigni F, Ravarini A, &Buonanno G (1996); Empirically Testing The Impact Of Ict On Business Performance Within Smes; UniversitàCattaneo – LIUC

46) Wade, M. &Hulland, J. (2004). The resource based view and information systems research: review, extension and suggestions for future research, MIS Quarterly, 28 (1), pp. 107-142.

VOlUME 04 ISSUE 12 DECEMBER 2021

Indexed In

Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar