¹Daniel J Napitupulu, ²Arrisman

¹Faculty of Law, University of National Development Veterans Jakarta

²Lecturer of Postgraduate Masters in Law, University of National Development Veterans Jakarta

DOI : https://doi.org/10.47191/ijsshr/v4-i7-13

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ABSTRACT

Consumer protection law is part of consumer law which contains principles or rules that are regulating and contains properties that protect the interests of consumers, while consumer law is law that regulates relationships and problems between various parties related to goods or services. included in the case of flight. The data collection technique in this research is using the library research method. While the analysis technique carried out on the legal materials that have been collected by the author will be done deductively. The results of the study indicate that there are 9 (nine) consumer rights regulated in Law Number 8 of 1999 concerning Consumer Protection. The responsibility of the airline company for the loss of consumer goods is to compensate the loss suffered by the consumer in accordance with the value experienced. This is based on Article 19 paragraph (1) of Law no. 8 of 1999 concerning Consumer Protection which explains that business actors are responsible for providing compensation for damage, pollution, and/or consumer losses due to consuming goods and/or services produced or traded.

KEYWORDS:

Consumer Protection, Aviation Law, Flight Responsibility.

REFERENCES

Legislation:
1) The 1945 Constitution of the Republic of Indonesia

2) Republic of Indonesia, Law Number 8 of 1999 concerning Consumer Protection

3) Republic of Indonesia, Law Number 1 Year 2009 Article 144 Regarding Aviation
Books:
1) Augustine Simanjuntak . Business Law. Rajawali Press, Depok, 2018

2) U.S. Hornby, Gen. Ed., Oxford Advance Learner's Dictionary of Current English, (Oxford University Press, 1987)

3) Shidarta, Indonesian Consumer Protection Law Revised Edition, (Jakarta: Gramedia Widiarsa Indonesia, 2006)

4) Abdul Halim Barkatullah, Consumer Protection Law, (Jakarta: Sinar Graphic, 2008)
Other Sources:
1) LaurenciusSimanjuntak, 5 cases of lost baggage while flying with PT. Lion Mentari Airlines Surabaya City (online), http://www.merdeka.com/events/5-cases-bagasi-ilang-saatterbang-dengan-lion-air/dokter-dari-minahasa-kelahan-bagasi-saat-naik -lion-air.html

2) “Luggage lost in Lion Air flight baggage, http://www.ylki.or.id/consults/view/311

VOlUME 04 ISSUE 07 JULY 2021