Volume 07 Issue 04 April 2024
1Slamet Sutrisno, 2Nancy Yusnita, 3Widodo Sunaryo
1Student Post Graduate Program at Pakuan University & Bogor, Indonesia
2,3Lacture at Pakuan University & Bogor, Indonesia
DOI : https://doi.org/10.47191/ijsshr/v7-i04-13Google Scholar Download Pdf
ABSTRACT
This study aims to find efforts to improve officer performance, through interpersonal communication, personality, and decision making. The population in this study was fire officers in the Depok City area with a total of 161 fire officers. The sampling technique used proportional random sampling with the slovin formula with an error margin of 5%, the sample size was 115 fire officers. The data analysis method used in this research is path analysis. This research resulted in the conclusion 1) There is a positive direct effect of interpersonal communication on officer performance. 2) There is a positive direct effect of personality on officer performance. 3) There is a positive direct effect of decision making on officer performance. The most dominant variables in improving officer performance are decision making.
KEYWORDS:Decision Making, Interpersonal Communication, Performance Officer, Personality
REFERENCES1) Armstrong, M., & Taylor, S. (2019). Armstrong's Handbook of Human Resource Management Practice. London: Kogan Page Publishers.
2) As'ad. (2014). Human Resource Management. Yogyakarta: BPFE.
3) Adams, K., & Galanes, G. (2021). Understanding human communication. Oxford University Press.
4) Bazerman, M. H., & Moore, D. A. (2012). Judgment in managerial decision making. John Wiley & Sons.
5) Brennan, E., & Croft, R. (2017). Understanding interpersonal communication. Routledge.
6) Carver, C. S., & Scheier, M. F. (2018). Perspectives on personality. Pearson. p.2
7) Cervone, D., & Pervin, L. A. (2019). Personality: Theory and research. John Wiley & Sons. p.2
8) Cloninger, S. C. (2016). Cloninger's personality theory. Oxford University Press. p.3
9) Colquitt, J.A., J.A. Lepine & M.J. Wesson. (2019). Organizational Behavior: Improving Performance and Commitment in the Work Place. New York: McGraw-Hill. pp. 243-245
10) Costa, P. T., & McCrae, R. R. (2018). The revised NEO personality inventory. In The SAGE handbook of personality theory and assessment (Vol. 2, pp. 179-197). SAGE Publications.
11) Chen, Y. J., & Martin, M. J. (2018). Communication competence, relational satisfaction, and proactive strategies: Investigating the mediating role of conflict management styles. Communication Research Reports, 35(2), 112-121.
12) Chen, M., & Liu, Y. (2019). Face-threatening acts in online interpersonal communication: An analysis of Chinese microblog users’ comments on the 2016 US presidential election. Journal of Multicultural Discourses, 14(4), 325-341.
13) Daft, R.L. (2018). Management. Cengage Learning
14) DAMKAR (2018-2022), Depok City Fire Department Performance Report
15) Floyd, K. (2017). Interpersonal Communication: The Whole Story. New York: McGraw-Hill Education
16) Funder, D. C. (2016). The personality puzzle. WW Norton & Company. p.3
17) Schultz, D. P., & Schultz, S. E. (2017). Theories of personality. Cengage Learning. p.2
18) Filiz, E., & Battaglio Jr, R. P. (2017). Personality and decision-making in public administration: the five-factor model in cultural perspective. International Review of Administrative Sciences, 83(1_suppl), 3-22.
19) Gallwey, W. T. (2001). The inner game of work: Focus, learning, pleasure, and mobility in the workplace. Random house trade paperbacks.
20) Greenberg, J., & Baron, R. A.(2022). Behavior in Organizations. New York: McGraw-Hill Education.
21) Gudykunst, W. B., & Kim, Y. Y. (2019). Communicating with strangers: An approach to intercultural communication. Routledge.
22) Guerrero, L. K., Andersen, P. A., & Afifi, W. A. (2018). Close encounters: Communication in relationships. Sage Publications.
23) Griffin, R.W. (2017). Management. Cengage Learning.
24) Haugeland, J. (2014). Artificial Intelligence: The Very Idea. MIT Press.
25) Hellriegel, D., Jackson, S.E. & Slocum, J.W. (2019). Management: A Competency-Based Approach. Cengage Learning.
26) Hogan, R. (2017). Personality and the fate of organizations. Psychology Press.
27) Jason A. Colquitt, Jeffery A. Lepine, and Michael J. Wesson, Organizational Behavior Improfing Performance and Commitment in the Workplace,(New York: McGraw-Hill Irwin (2021) p.38-42, 52-57
28) John, O. P., Robins, R. W., & Pervin, L. A. (2018). Handbook of personality: Theory and research. Guilford Publications. p.4
29) J.A. Colquitt, J.A. Lepine, M.J. Wesson. Organizational Behavior. New York: McGraw-Hill, (2021), p. 294-296
30) Kahneman, D. (2011). Thinking, Fast and Slow. Macmillan Publishers
31) Kreitner, R., & Kinicki, A. (2020). Organizational Behavior: Key Concepts, Skills and Best Practices. New York: McGraw-Hill Education.
32) Knapp, M. L., & Daly, J. A. (2022). Handbook of interpersonal communication. Sage Publications.
33) Knapp dan Daly Wood, J. T. (2020). Interpersonal communication: Everyday encounters. Cengage Learning.
34) Kinicki, A. & Williams, B.K. (2016). Management: A Practical Introduction. McGraw-Hill Education.
35) Luthans, F., & Youssef-Morgan, C. M. (2021). Psychological Capital: Developing the Human Competitive Edge. New York: Oxford University Press.
36) Lamb, C. W., & Hair, J. F. (2017). Essentials of marketing. Cengage Learning
37) Maltby, J., Day, L., & Macaskill, A. (2017). Personality, individual differences, and intelligence. Pearson Education. (p.2)
38) Mayer, J. D., Caruso, D. R., & Salovey, P. (2016). The ability model of emotional intelligence: Principles and updates. Emotion review, 8(4), 290-300.
39) Mojzisch, A., Kerschreiter, R., Faulmüller, N., Vogelgesang, F., & Schulz-Hardt, S. (2014). The consistency principle in interpersonal communication: Consequences of preference confirmation and disconfirmation in collective decision making. Journal of Personality and Social Psychology, 106(6), 961.
40) Pervin, L. A., & Cervone, D. (2018). Personality: Theory and research (13th ed.). John Wiley & Sons. p.3
41) Proctor, T. Creative Problem Solving for Managers. New York: Routledge, (2014), pp. 66-70.
42) Robbins, S.P. and Judge, T.A. Essential of Organizational Behavior(2021).Essex, UK: Pearson Education Ltd., pp. 100-102.
43) Robbins, S.P. & Coulter, M. (2017). Management. Pearson Education. Komprehensif. Jakarta: Change Publication
44) Schermerhorn, J.R., Hunt, J.G., & Osborn, R.N. (2017). Organizational Behavior. John Wiley & Sons.
45) Stephen P. Robbins, Mary A. Coulter and David A. De Cenzo, Fundamentals of Management. (New Jersey: 2019: Pearson), p. 492
46) Schermerhorn, J. R. (2018).Manajemen. Jakarta: Salemba Empat. (2019). The Influence of Organizational Justice, Employee Engagement, and Job Satisfaction on Employee Performance. International Journal of Innovation, Creativity and Change, 7(7), 113-129.
47) Wibowo. (2015). Performance Management. Jakarta: PT RajaGrafindo Persada.