Volume 08 Issue 01 January 2025
1Phung Thi Kim Anh,2 Ngo Trong Trung
1,2Faculty of Tourism, Thai Nguyen University of Science, Vietnam
DOI : https://doi.org/10.47191/ijsshr/v8-i1-22Google Scholar Download Pdf
ABSTRACT
Studying employee satisfaction is always the most important factor in maintaining and developing a hotel. This factor not only affects labor productivity, turnover rate, career development and employee motivation, but also helps maintain the sustainability of the hotel's business, through indicators of improving service quality, processes and management efficiency. By collecting secondary and primary data, combining analytical, statistical and descriptive methods to process data on related issues at Kim Thai Hotel, Thai Nguyen City, Thai Nguyen Province, Vietnam, the study has identified the current situation of employee satisfaction at the hotel. On that basis, the study initially sketched the career picture of employees at Kim Thai Hotel in particular and hotels in Thai Nguyen in general.
KEYWORDS:Employee satisfaction, hotel staff, Kim Thai Hotel
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