Volume 08 Issue 01 January 2025
1Puguh Hari Setiawan, 2Dyah Sawitri, 3Jamal Abdul Nasir
1Master of Management, Postgraduate, Universitas Gajayana Malang
2,3Lecturer Faculty of Economics and Business, Universitas Gajayana Malang
DOI : https://doi.org/10.47191/ijsshr/v8-i1-79Google Scholar Download Pdf
ABSTRACT
The quality of public services is determined by how optimal the performance of employees in the agency is. There are several factors that can affect employee performance, including supervision, competence and discipline. The objectives of this study are: to test the effect of supervision, competence on discipline; to test the effect of supervision, competence and discipline on employee performance; to test the effect of supervision and competence on employee performance through discipline. The population of the study was 75 employees of the Mojokerto Regency Education Office, East Java, Indonesia who had the status of state civil servants (ASN). The determination of the number of samples used the saturated sampling method, so that all members of the population were determined to be samples. Data collection used questionnaires that were distributed directly to respondents. The data analysis technique used path analysis. The results of the study concluded that as independent variables, it was proven that competence and work discipline had a positive and significant effect on employee performance. However, supervision did not have a significant effect on employee performance. When competence increases accompanied by high work discipline, employee performance also increases. The existence of work discipline as a mediating variable for the influence of supervision on performance is not significant, but when it acts as a mediating variable, the influence of competence on employee performance is proven to be positive and significant. Therefore, if the management at the Education Office of Mojokerto Regency, East Java, Indonesia tries to improve employee work discipline, it can be done by increasing supervision and competence. Meanwhile, to improve employee performance, it can be done by increasing competence, accompanied by strengthening employee work discipline.
KEYWORDS:Supervision, Competence, Work discipline, Employee performance.
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